SR
Sonja R
1 reviews | Active since Aug 2019
11 Oct 2019, 06:39
Buy 1Gig data for R99 promotion
I wish to buy data on my Vodacom app. Currently there is a promotion - 1Gig for R99. I cannot buy it through the app, as they are experiencing technical difficulties. When you dial *111# and you wish to buy 1Gig of data - it will cost you R115 - and yes, that functionality does not work as well "due to technical issues" When you phone 135 from your cellphone and ask a Customer Service Agent to assist - guess what, then it will cost you R150 for 1Gig. Then I can just as well by data on my banking app and earn eBucks as well.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Oct 2019, 07:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2019, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Oct 2019, 08:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team
Vodacom's reply30 Oct 2019, 08:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team