MA
Maritsa A

1 reviews | Active since Jan 2017

03 Jan 2017, 18:03

Business WIFI of for weeks with no help of fixing the problem - NO WIFI = NO PHONE CALL = NO BUSINESS

<p>From the 18th of December 2016 we have had no wifi - so NO EMAILS, NO PHONE CALLS.</p> <p>We have reported it, done a simswap as requested by one of your agents etc etc.<br />Hours and hours of waiting for someone to assist, with no help at the end.</p> <p>Today, the 3 January 2017, we have LOST ALOT OF MONEY due to Vodacom being *********** to help a business with their wifi! <br />Our telephone lines is a must in our business and now for almost 3 weeks we are without them because Vodacom can't solve a problem.</p> <p>It's really pathetic to say the least.</p> <p>We will be cancelling our Vodacom wifi unit.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 08:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team