NH
Natasha Huggett-Henchie

1 reviews | Active since Dec 2020

01 Dec 2023, 13:51

********* Business Practices

I have 6 contracts with Vodacom. 2 contracts expired in October 2023. I have been trying to cancel these contracts and each time I try to contact them I get cut off half way through the process, or they tell me they cancelled, but next month I get charged again, or I get harangued to renew. I don't want the contracts. They have expired. If these don't get cancelled immediately at the next opportunity I will move all my contracts to another provider. So easy to do the right thing and yet business fail the customer again and again with their corporate greed!!

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2023, 14:13
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team