NH
Natasha Huggett-Henchie
1 reviews | Active since Dec 2020
01 Dec 2023, 13:51
********* Business Practices
I have 6 contracts with Vodacom. 2 contracts expired in October 2023. I have been trying to cancel these contracts and each time I try to contact them I get cut off half way through the process, or they tell me they cancelled, but next month I get charged again, or I get harangued to renew. I don't want the contracts. They have expired. If these don't get cancelled immediately at the next opportunity I will move all my contracts to another provider. So easy to do the right thing and yet business fail the customer again and again with their corporate greed!!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
01 Dec 2023, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Dec 2023, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
