********* business practices

********* business practices. Vodacom was recently (Dec 2023) fined R1 million for charging customers exorbitant cancellation “penalties”. It’s March 2024 and they’re still charging 75% penalties for the remainder of the contract period. I wish to cancel my SIM only contract simply because I don’t use it at all (Something the agent admitted as well). Considering I owe <R100 on the device and they want to charge me R1400 for services not rendered, I hardly think this is reasonable - even considering the 9 months remaining on the contract. I’d love you guys to correct the situation without having to register a complaint with the NCC. Also don’t be ridiculous regarding penalties if there’s hardly any hardware fees - people will be wary of signing contracts with you. Respect the law Vodacom, and maybe your customers as well?