********* Business Practice: Vodacom/Vumatel Fibre

Vodacom Fibre and Vumatel are conducting ********* business. I have had my fibre account with them for more than 2 years. I have paid my account via debit order every month. There are months where they even double bill me. Last month Vumatel cancelled my line- for no reason. I have called Vodacom several times, being sent from pillar to post to resolve this. Vodacom is unable to reactivate my line but they continue to debit my bank account. They are telling me in order for them to stop debiting, I must pay cancellation fees! Cancellation fees for what? For services they decided to cancel? This makes no sense. I cannot be expected to keep paying for fibre I do not have - worse one that was cancelled by a service provide for no reason.

I have called Vodacom so many times. I am exhausted!