********* business practice and over billing

A consultant called me in March to upgrade my contracts and confirming there would be no extra costs. I agreed and then within the hour received an sms informing me of increased costs. I have been trying to cancel the upgrades since then. Telephonically it has been agreed twice and currently I have been overbilled on my debit order twice, without being able to change it.

People at vodacom hang up on you all the time and I even went in store to ask for help and they say the online team is a different division. I have been with vodacom for years and I am deeply disappointed.