********* Business Practice

For the past eight months, I’ve been trying to disentangle myself from Vodacom, having completed the term on my contracts. I recently discovered that the calls I received from Vodacom consultants—positioned as attempts to help me "save money"—were, in fact, tactics to covertly renew my contract. At no point was it clearly communicated that accepting these offers would lock me into a new 24-month agreement. This is deeply *********. Vodacom’s consultants are misleading customers under the pretense of offering savings, when in reality, they’re tying people into long-term commitments without proper disclosure.