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Dion M
1 reviews | Active since Dec 2016
03 Mar 2026, 09:28
********* business practice
I upgraded my contract in Febrruary 2026 and looking at my current bill for March 2026, I see i am being charged R9.99 for Contract Cover Plus insurance which I never agreed to. In fact I made it clear to the consultant I did not want any add on products. This is the second time this has happened to me with Vodacom. Absolutely ********* business practice to charge customers for items they did not request or need. I want this removed from my bill.
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Vodacom's replyOfficial
03 Mar 2026, 12:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2026, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team