1 reviews | Active since Sept 2016
Business LTE - unusable between 6pm to 10pm every day || Week 10-MAY || Still Continues
10 - May - Problem continues
To the Vodacom reader - make sure you read bottom up.
Its been months now, Vodacom keep billing and taking monies for services that does not work properly. This is happening to thousands of people daily and Vodacom just ignores it.
A good fine to refund thousands of people will be a proper wake-up call for Vodacom and similar companies de*****ing their customers.
I can confirm the someone from the Vodacom complaints dept has phoned last week and today, but nothing is being done, this person just phoned to say that the Business division is suppose to contact me.
I again confrim to the person, my Business LTE router, my LTE on my iPhone, my Spouse Business LTE router - the problem is not with the HW devices, its Vodacoms service / LTE towers, either faulty or completely overloaded.
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2 - May - Its now been weeks - so frustrated
Vodacom finally after weeks phoned me on SAT 14-April. I had to explain the problem in detail since the person who phoned had no idea whats going on, did not even read this thread. We will continue to build up on this thread (3rd Party) to build required evidence though a I was requested to do.
Its now 3 weeks later, some one was suppose to validate and check my address, check the tower and responded to me - this was not done.
The problem is becoming more evident, even earlier in the day, like yesterday, 1-May, Public Holiday, I could hardly use Vodacom Business LTE - was just to slow. I had to go an buy at a COST MTN prepaid data to get some work done.
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8-April - Still No contact from Vodacom, this past week was terribale, just could not work. But vodacom keeps taking monthly premiums.
Issue persists - can't work at home from 6pm to 10pm sometimes even till 11pm - read below the original logged problem.
HelloPeter also does not help.
It's time we get people involved like Gerrie Nel, Solidarity, Carte Blanche - to wake up Vodacom who think they can walk over everybody.
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22-March - Still No contact from Vodacom
Issue persists - can't work at home from 6pm to 10pm sometimes even till 11pm - read below the original logged problem.
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15-March - No contact from Vodacom
Issue persists - can't work
############################# 13 - March
I have 2 business LTE from Vodacom. Both these are lately unusable, now for the past month plus, between 6pm to 10pm, sometimes I can only use internet at 11pm. I do not stream or download movie content, just use it for work. On average, dusting this time it takes 3 min just to open a google search page. This hello peter page took 2 min.
How can we sort Vodacom out, why is it allowed for Companies to do this, users pay, but they cant use the service and the company, in this case Vodacom just get away?
How can we sort this out for once and for all - these companies should be fined properly - does the consumer act assist in this case.
So, Vodacom will probably come back with some lame excuse - how do we address this?
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
