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nico P

1 reviews | Active since Dec 2022

07 Dec 2022, 12:37

Business LTE Not Working.

From day 1 my LTE signal has been bad/non existent. I work mostly from Centurion but I spend a lot of time in Jeffreys Bay and Pretoria North. I did check with the franchise owner at Chatz Mobile in Mayville Pretoria that we have coverage in all these areas. However after receiving it I had terrible signal in Pretoria North, I then moved the device to my office in Centurion, I continue to have bad signal. I have asked the owner at Chatz for assistance, I have been forwarded to Bilal Biller for assistance (never gets back to me), I have now received a call from Maitele Mudau at Vodacom asking me to explain again the problem with the device. I am being billed for this non functioning business LTE contract and I am not able to use it at all... I am so disappointed in Vodacom, I have tried to remain kind and understanding but I am starting to feel annoyed. Having to explain the issue multiple time to multiple people with no one really assisting. My number ***, should Vodacom feel they want to contact me. The contract is in my company name JNP Consulting Pty Ltd

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Replies (3)
Vodacom
Vodacom's reply07 Dec 2022, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
nP
nico P's update09 Dec 2022, 11:56
Reviewer Update
I have not received a call from Vodacom yet, my reference number with Business LTE where I reported the problem, after not receiving any help from the people mentioned in my original review, FR***. I followed up this morning again and there was no feedback, also the agent was unable to tell me where to apply for credit for the services that I have been billed that was not delivered as yet. Bilal was going to phone me on the 7th after his training, I never received a call, I even forwarded the FR number to him, hoping this would help. It is all very disappointing, for a company with the motto Further Together, nowhere alone is how I feel.
nP
nico P's update10 Jan 2023, 13:50
Reviewer Update
Good Day, it is 10 January 2023 and this problem has still not been corrected. The device is with Chatz Mobile in Mayville, Altaaf has attempted to assist me, for that I am grateful, but I still don't have the device it is still not working, I am still paying for it.......