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aerlene A

1 reviews | Active since Jun 2014

27 May 2017, 17:22

Business line faulty

<p>I have recently ported my back to vodacom from cellc.</p> <p>I do run a business in sales from my current prepaid number and i have been experiencing recharging problems which prompts me to call customer care. Which i have done to no avail.</p> <p>If i dial 100 it tells me i am unauthorised to use this service. </p> <p>Can someone please contact me regarding this issue I am losing business because I cannot return calls.</p> <p> ********** 513</p>

0
Replies (2)
Vodacom
Vodacom's reply28 May 2017, 07:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 May 2017, 08:49
Official

Dear Customer

As per our conversation, I've sorted out your problem.

Kind Regards

Dane Larson