Business Internet Wireless Air
Our Business Internet Wireless Air is now off for 6 days and counting.
We managed to get a ref number on Friday and a Mpho from Vodacom tried to sort out the problem on Tuesday only.
He was unsuccessful and promised a technician will come and sort out the problem. And that was the last of it.
When you e-mail any of the Vodacom related e-mail addresses, you just get a generic response. When phoning you hold on for more than +/- 20 min on various related numbers without any answer.
So just one question Vodacom: How do you expect us to service our clients when we cannot make use of your service that we are paying for???
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Replies (2)
Vodacom's replyOfficial
28 Feb 2024, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2024, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
29 Feb 2024, 15:34 Hi Vodacom Just to let you know that the technician that was promised by this department was also a no show… You promised that he would be here by 13:30 today.
We are now on day 7 without internet.
So, it is clear that we need to find another service provider that are actually in the business of service delivery. What is the procedure to terminate this contract? Regards T Venter
We are now on day 7 without internet.
So, it is clear that we need to find another service provider that are actually in the business of service delivery. What is the procedure to terminate this contract? Regards T Venter
's update29 Feb 2024, 15:34
Reviewer Update
Hi Vodacom Just to let you know that the technician that was promised by this department was also a no show… You promised that he would be here by 13:30 today.
We are now on day 7 without internet.
So, it is clear that we need to find another service provider that are actually in the business of service delivery. What is the procedure to terminate this contract? Regards T Venter
We are now on day 7 without internet.
So, it is clear that we need to find another service provider that are actually in the business of service delivery. What is the procedure to terminate this contract? Regards T Venter