1 reviews | Active since Oct 2016

13 Oct 2016, 04:14

Business has responded.....Zero results!!

<p>In response to my review title "Getting Fleeced, Terrible Service", Vodacom was very fast in sending an email apologising for the inconvenience and asking for more my details so that we can take this further.</p> <p>I thought this was great as we would be able to resolve this issue amicably, and sent my information to them.</p> <p>I have yet to receive any responce from them.</p> <p>How can Vodacom claim to be SA Leading Cellular network when there is clearly a lack in integrity and professionalism in dealing with clients. It seems they are happy to take your money, but when it comes to earning what they are paid for, namely providing a service and support to clients, the customer is always the one that loses.</p> <p>I'm furious and I have tried to be civil, but that ends today. My attorneys will be contacting you soon.</p> <p> </p> <p>Zandi Nel</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 07:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team