AR
Augustine R

1 reviews | Active since Dec 2023

26 Dec 2023, 10:21

Business fibre

I have Bisiness fibre to the home. A month doesn't go by without it losing its internet connection. Everytime I call in for assistance I'm being advised to go to the nearest vodacom store or my account manager will assist. First of all I don't have an account manager cause, secondly vodacom store staff be telling me they don't do fibre in the store. I have been sending emails. The best thing the consultants can do is log a call an provide me with an SR number and be telling me that on their system everything is fine I'm connected to the internet. Ek is seker maal

I am sick and tired of going up and down with vodacom every month. Do me a favor and come fetch this wifi router as I'm paying for no internet every month. I'll get something better from another network provider

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Replies (1)
Vodacom
Vodacom's reply26 Dec 2023, 12:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team