************ business dealings

I would like to warn consumers of Vodacom's dirty tactics to try and stop you from canceling your Fiber service. Since changing from my previous service provider to Vodacom due to it being cheaper for the same line speed. I have had endless problems with the Vodacom line. As soon as our power goes off and it switches on again. We cant log in to the network or only one of the two (2) frequencies (2GHZ and 5GHZ) is working. This has been going for the past five (5) months. We work from home and some of our devices can only connect to one of the two (frequencies). We decided to cancel the service and rather go back to our old service provider even if we have to pay more. Please bare in mind that we already paid for our first installation which is still intact. Vodacom only supp**** a cheap router worth R300 which we connected ourselves as it arrived via a courier company. A call center agent from Vodacom dealing with cancellations advised us that we have to pay R2050 in order for the to cancel. Our obvious reply was, that they can not charge us for an installation which they are trying to do if they in fact did not do any installation. Her reply was, "then you will not have internet connection and you wont be able to change to another service provider". I asked her to put this to us in writing and her response was that they do not deal with emails. This day and age...how about that. Please help!