KS
Katja S

1 reviews | Active since Feb 2011

26 Jun 2024, 13:05

********** business customer service

Goodness!

Someone from Business Recoveries at Vodacom is unable to explain packages to me via email. She insists on phone calls, but I am not able to take calls.

It has been a week with back and forth and it is still impossible to understand the difference between 3 packages she offers. The most simple questions I ask get ignored and she constantly deletes previous comms in email:

- SIM-ONLY + 1GB VID TKT X 3 + 30GB DATA X 1 - (C) @ R379 Reduced Subs PM on RED 4GB 200min (24 months) - SIM-ONLY + 1GB VID TKT X 3 + 30GB DATA X 1 - (C) @ R329 Reduced Subs PM on RED 2.6GB 200min (24 months) - SIM-ONLY + 1GB VID TKT X 3 + 30GB DATA X 1 - (C) @ R479 Reduced Subs PM on RED 6.5GB 200min (24 months)

My questions are simple: what are the 30GB and what are the other GB referring to in each line.

0
Replies (4)
Vodacom
Vodacom's reply26 Jun 2024, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
KS
Katja S's update26 Jun 2024, 15:34
Reviewer Update
Well, it seems like someone contacted me again via phone instead of email.

Can you kindly accept that I am not able to take calls during office hours and communicate with me via email!!
KS
Katja S's update27 Jun 2024, 06:52
Reviewer Update
Is this seriously all you will do Vodacom? Copying a response from Motshudi Khoza who has been incapable of solving this in 2 weeks???

Or will you actually get someone who can help??

By the way Motshudi Khoza keeps closing the case - when it is not solved.
KS
Katja S's update27 Jun 2024, 15:37
Reviewer Update
Why is it still that Motshudi Khoza is the one communicating with me? Why was this. It escalated to someone else who is keen on good customer service?