NC
Neil C
1 reviews | Active since Nov 2020
23 Nov 2020, 10:38
Business crippling response from Vodacom business.
Vodacom Business are the most unresponsive, unhelpful and confusing people to deal with. A replacement router has been unable to be dispatched in 18 days, and no one can tell me where I can swap a faulty sim for an LTE contract. I've spent literal hours on the phone to ***, and have been emailing for help non stop. A direct number to the technician who assured me he was on it is now just ignored.
Even though I've basically had no access to the service for for whole month, I'm sure vodacom will still charge me for it. Greedy people
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
23 Nov 2020, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Nov 2020, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NC
Neil C's updateReviewer Update
25 Nov 2020, 10:13Operative attempted to call me yesterday, was driving to collect sim eventually swapped.
Still no service, more hours on ***, operative who was seemingly helpful assured me he would call back 9:15. Nearly an hour later, no word, no service and absolutely no means to get the same operative. Start the whole process again for hundredth time.
Stay away from Vodacom Business like a plague, unless you're interested in running a Mickey Mouse operation. Completely incapable operatives.
Still no service, more hours on ***, operative who was seemingly helpful assured me he would call back 9:15. Nearly an hour later, no word, no service and absolutely no means to get the same operative. Start the whole process again for hundredth time.
Stay away from Vodacom Business like a plague, unless you're interested in running a Mickey Mouse operation. Completely incapable operatives.
NC
Neil C's update25 Nov 2020, 10:13
Reviewer Update
Operative attempted to call me yesterday, was driving to collect sim eventually swapped.
Still no service, more hours on ***, operative who was seemingly helpful assured me he would call back 9:15. Nearly an hour later, no word, no service and absolutely no means to get the same operative. Start the whole process again for hundredth time.
Stay away from Vodacom Business like a plague, unless you're interested in running a Mickey Mouse operation. Completely incapable operatives.
Still no service, more hours on ***, operative who was seemingly helpful assured me he would call back 9:15. Nearly an hour later, no word, no service and absolutely no means to get the same operative. Start the whole process again for hundredth time.
Stay away from Vodacom Business like a plague, unless you're interested in running a Mickey Mouse operation. Completely incapable operatives.
NC
Neil C's updateReviewer Update
25 Nov 2020, 10:17And again to emphasise, this is 20 days with no service because Vodacom technicians are so slack. And we all know that despite a complete failure to honour your contract to any reasonable standard will not reflect when the statement comes around at month end.
This is absolute ****************.
This is absolute ****************.
NC
Neil C's update25 Nov 2020, 10:17
Reviewer Update
And again to emphasise, this is 20 days with no service because Vodacom technicians are so slack. And we all know that despite a complete failure to honour your contract to any reasonable standard will not reflect when the statement comes around at month end.
This is absolute ****************.
This is absolute ****************.
NC
Neil C's updateReviewer Update
25 Nov 2020, 13:48Second 60km round trip to the branch, still no service. Apparently the router was not registered on the network. Another 24 hr wait to try and verify a fix that doesnt much make sense, will most likely not work and waste further time.
- its possible the router was not registered, but doesnt explain why the sim wont work with the ****le in a different router.
- its possible he meant the ****le, but a different sim works in the ****le.
- the sim will not work in either ****le I have.
Vodacom technicians dont seem to have any clue how their systems work.
Bring on 21 days, or rather 70% of the month with no service. Again, that downage stemming from Vodacoms inability to provide a service I pay for wont be reflected in the statement come month end.
- its possible the router was not registered, but doesnt explain why the sim wont work with the ****le in a different router.
- its possible he meant the ****le, but a different sim works in the ****le.
- the sim will not work in either ****le I have.
Vodacom technicians dont seem to have any clue how their systems work.
Bring on 21 days, or rather 70% of the month with no service. Again, that downage stemming from Vodacoms inability to provide a service I pay for wont be reflected in the statement come month end.
NC
Neil C's update25 Nov 2020, 13:48
Reviewer Update
Second 60km round trip to the branch, still no service. Apparently the router was not registered on the network. Another 24 hr wait to try and verify a fix that doesnt much make sense, will most likely not work and waste further time.
- its possible the router was not registered, but doesnt explain why the sim wont work with the ****le in a different router.
- its possible he meant the ****le, but a different sim works in the ****le.
- the sim will not work in either ****le I have.
Vodacom technicians dont seem to have any clue how their systems work.
Bring on 21 days, or rather 70% of the month with no service. Again, that downage stemming from Vodacoms inability to provide a service I pay for wont be reflected in the statement come month end.
- its possible the router was not registered, but doesnt explain why the sim wont work with the ****le in a different router.
- its possible he meant the ****le, but a different sim works in the ****le.
- the sim will not work in either ****le I have.
Vodacom technicians dont seem to have any clue how their systems work.
Bring on 21 days, or rather 70% of the month with no service. Again, that downage stemming from Vodacoms inability to provide a service I pay for wont be reflected in the statement come month end.
NC
Neil C's updateReviewer Update
25 Nov 2020, 13:49D o n g l e - is the blanked out word
NC
Neil C's update25 Nov 2020, 13:49
Reviewer Update
D o n g l e - is the blanked out word
NC
Neil C's updateReviewer Update
25 Nov 2020, 14:031 phone call from the operator while I'm driving that I couldn't take is all you get from the Vodacom Consumer Team. Tried phoning the number back, but apparently it does not exist.
Great outreach and effort from the Vodacom Consumer Team. Matches the rest of the Vodacom Business experience.
Complete let down.
Great outreach and effort from the Vodacom Consumer Team. Matches the rest of the Vodacom Business experience.
Complete let down.
NC
Neil C's update25 Nov 2020, 14:03
Reviewer Update
1 phone call from the operator while I'm driving that I couldn't take is all you get from the Vodacom Consumer Team. Tried phoning the number back, but apparently it does not exist.
Great outreach and effort from the Vodacom Consumer Team. Matches the rest of the Vodacom Business experience.
Complete let down.
Great outreach and effort from the Vodacom Consumer Team. Matches the rest of the Vodacom Business experience.
Complete let down.