MZ
Marianne Z
1 reviews | Active since Jan 2021
22 Sept 2022, 16:07
Business Contract
We took out a new business contract with Vodacom on the 29th of August 2022, a Pay-as-you-go number was to be converted to a contract. It is now almost a month later and the number is still not on a contract or working. A sim swap was done by Vodacom. We've received the cell phone with no sim card. We bought a new contract sim card to get it activated, and still the number is not working at all. I have never experienced such poor service from Vodacom.
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Vodacom's replyOfficial
23 Sept 2022, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2022, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MZ
Marianne Z's updateReviewer Update
28 Sept 2022, 10:42We are still awaiting the activation for the sim card.
This is ongoing now for almost a month.
This is ongoing now for almost a month.
MZ
Marianne Z's update28 Sept 2022, 10:42
Reviewer Update
We are still awaiting the activation for the sim card.
This is ongoing now for almost a month.
This is ongoing now for almost a month.