********* business conduct

Vodacom loaded a data package called 'Home Internet 5G Service' onto my profile without my authority and increased my bill from R556 all the way to R1726 which I did not consent to. On top of this, they converted my sim to an all data sim so now I'm unable to make calls for the whole of July.

I called Vodacom on 01 July 2024 and spoke to a lady by the name of Juliet Mokgohloa making them aware that this data package has been loaded onto my profile without my authorisation. She then logged a ticket with reference number *** requesting Vodacom to do an immediate reversal onto the package I originally was on (RED 650MB 50min TopUp Plan Line) and to correct my bill. Juliet Mokgohloa was suppposed to get back to me on Thursday 04/07/2024 with a progress update, which she did not do.

I then called Vodacom Aftersales on Friday 05/07/2024 and spoke to a lady by the name of Dimpho and she told me that Juliet did not request for the immediate reversal when in actual fact Juliet did request for it as I received a reference number via sms stating that my ticket was created. I was told that I won't be able to make calls for the whole of July and that I will still get billed with the amount of R1726 for a package I did not even request or agree to. This service received from Vodacom is horrible and unacceptable and they need to resolve this issue ASAP.