1 reviews | Active since Apr 2017
Business Clients about to move to a new provider
<p>We have been trying to get a specific deal for over 6 weeks! 6 weeks and nobody has bothered to try and resolve our issues. We have sent a number of emails, we have been on Vodacom FB portal, more emails. We get promised a call back only to receive a "one-liner" email response.</p> <p> </p> <p>Is this how Vodacom treats their clients? Is this how Vodacom retains their business clients?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
We have still not received any form of contact.
Regards,
Angie
Good day,
We have still not received any form of contact.
Regards,
Angie
We will start looking at other service providers.
We will start looking at other service providers.
Good day,
It is now 20 hours later and still we have not been contacted. Is this a message that you are sending, that we should take our business elsewhere, after almost 4 years as your business clients?
It would be great if someone can contact us.
Regards,
Angie
Good day,
It is now 20 hours later and still we have not been contacted. Is this a message that you are sending, that we should take our business elsewhere, after almost 4 years as your business clients?
It would be great if someone can contact us.
Regards,
Angie
Dear Angelique Taylor Vermeulen,
We apologise for not responding to your posting timeously and thank you for your patience.
Our Retentions Team have advised that you've been contacted and assisted.
Regards,
UW
Dear Angelique Taylor Vermeulen,
We apologise for not responding to your posting timeously and thank you for your patience.
Our Retentions Team have advised that you've been contacted and assisted.
Regards,
UW