Business Change of Ownership Application

Vodacom Umhlanga Customer Care is apparently the only branch that accepts change of ownership applications for business accounts. I went through with all relevant supporting documents required at the beginning of Feb and submitted the application. This has not been processed, there is no way to contact the branch except to walk in. On 21 March I went to the branch they advised the docs were with the relevant dept and they would call me the following day, still waiting for that call. The call center advises that I go to the branch again to check, as Vodacom cannot contact their own branch. Thus I must waste 3 hours of my day to travel to Umhlanga for a third time to follow up on something that should have already been finalised. I had the exact same experience in 2012 trying to change ownership of a business contract, and had to go back to the branch three times. Surely Vodacom must have some way of communicating with their own branch, and be able to resolve this matter without me going into the branch again.