1 reviews | Active since May 2016

05 May 2017, 07:28

Business Account Upgrades - Almost No Service

<p>Dear Vodacom.</p> <p> </p> <p>I have been trying for without success to port and upgrade two corporate contacts with our Vodacom Business account from the 08/03/2017 with no success. I've been dealing with two agents from your ********** (i can provide their details in a private message) sub-party and the service has been appalling.</p> <p> </p> <p>After everything has been submitted i was instructed to wait until the 15th March due to the system only updating then on the ported numbers. After the 15th i received confirmation that the numbers have been ported to our business account and can be upgraded.</p> <p> </p> <p>SINCE then all my calls and all my emails have been ignored. Despite Vodacom already having all the information needed to perform the upgrades.</p> <p>A business can not be operated like this and i am fed up with the speed and level of service being offered in this matter...</p> <p> </p> <p>PLEASE HELP ME GET THIS ISSUE RESOLVED ASAP!</p> <p>Thank you for the disappointment it's been so far.</p>

0
Replies (4)
Vodacom
Vodacom's reply05 May 2017, 08:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update05 May 2017, 11:38
Reviewer Update

Hello, is this a valid page of yours:

https://www.facebook.com/vodaworld.midrand.564?hc_ref=NEWSFEED

A person from this page has friended me and sofar has yet to identify himself.

's update08 May 2017, 08:15
Reviewer Update

Still ZERO contact from Vodacom regarding this isue!

's update25 May 2017, 07:55
Reviewer Update

Vodacom Resolved the problem. Thank you