Business Account Suspended For The Second Time

This is the second time our account has been suspended due to incorrect payment allocations on Vodacom's side, this affects both our telephone and internet lines and results in a loss of business for us.

Whenever I phone a support line I just keep on being told to contact our accounts manager, whom doesn't exist, and that they cannot put me through to the accounts department (we've been through this entire process before and ended up dealing with Vodacom's accounts department anyway), this is completely unacceptable. I have never had to deal with this level of incompetence with any other company before.

We will be changing our service provider once our contract expires.