Business account, no service. Keep closing tickets logged.

We have multiple business accounts with Vodacom.

One of our data ****les used for internet in Trompsburg, Free State started giving issues on the 6th of February 2019. When I logged the first call with Vodacom business customer care and followed up the following day, they had closed the ticket because they could not get hold of the person that has the ****le. They tried to phone the ****le instead of the alternative cell and landline numbers they have (how stupid can you be?).

When I explained to the service desk that no one is going to answer the ****le, because it is not a phone, they asked for alternative numbers. I provided our landline and a cell number multiple times. The technicians then kept on only phoning the ****le and closing the tickets. They then stated that they tried the alternative numbers and left voicemail messages.

I kept phoning Vodacom at least 3 times a week to ask for feedback and we have to this day not received one call, missed call or voicemail message from Vodacom. Our employee cannot get any work done away from home because the internet ****le is not working at all.

They are blatantly lying just to ignore our issues and keep closing the tickets without ever trying to contact us. The service desk that is suppose to follow up also never calls back or email us. They just keep creating new tickets when I phone in for feedback.

It has been 23 days since we logged the original complaint and we have not gotten any further since that call. It would have been less effort to just cancel the contract and get something else from a competitor.