BUSINESS ACCOUNT HAS BEEN SUSPENDED WITHOUT REASON

Item: Vodacom
Rating: 1
Author: Ince M

PLEASE EXPLAIN: I have had my Vodacom business account for almost 20 years now. My account gets paid via debit order monthly.

Since 24/07/2023 I cannot phone or sms. If I try, it's says: YOUR CALL HAS BEEN REROUTED TO AN AUTOMATIC VOICE MESSAGE SYSTEM. YOUR ACCOUNT HAS BEEN SUSPENDED.

Received the following sms as well:

Migration from RED 2,4GB 200min to Pre-paid successful. Please RICA your SIM at your nearest Vodacom Outlet to activate it.

THIS IS NOT SOMETHING I REQUESTED OR AUTHORISED!

I have been holding on various lines and even went in to Vodacom4U Waterstone Village yesterday - they have also been phoning and sending various e-mails with no success.

Please sort this out immediately!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

27 Jul 2023, 07:24

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply27 Jul 2023, 07:24

Official