Business account

I have been struggling with Vodacom for the past month now. I have a personal account with them we're I have 4 devices and 1 fiber line in total 5 all of them is being used forbusiness. I went to Vodacom Midrand did all the paper work and was told it would take two working days for the business application to be done. I received messages (Your Application for Referral Number ***1 has been Approved. 31st January 2021) And I need to keep on sending emails to find out what the process is?