SM
Selejane M
1 reviews | Active since Apr 2024
23 Jul 2024, 19:29
************ business
You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed. Above is the message that I received on the 18/07 when I tried to cancel my contract that ended in June because we need to inform them to cancel the contract failing which they continue to debit. When I spoke their consultant he promised me that the contract is cancelled after he tried to convince me to take another contract.
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Replies (1)Vodacom's replyOfficial
24 Jul 2024, 07:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jul 2024, 07:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
