Burnard Raaff & Associates destroying my credit record

Dear Vodacom,

I would like to address my dissatisfaction with Burnard Raaf Associates. My Vodacom contract ended in October 2018, the contract was fully paid but the only mistake was forgetting to close my account, which lead to my account been handed over to Legal.

I then again paid the outstanding R800 amount that accumulated form October 2018 to June 2019. I was then advised to contact Burnad Raaf and Associates to close my account.

I did contact Burnad Raaf , the service is very bad, their system is always offline, they always promise to call back but they never got back to me till today.

Burnad Raaf is the worst service provider that I have ever dealt with. I paid of all by debt so I don't see the need why my account is still in arrears. What more can I do to resolve this issue ?

I expect to be treated with respect as a Vodacom client. I can't deal with (Burnad Raaf) this company is very selfish and does not put the interest of VODACOM clients first.

Your quick response will be highly appreciated