CT
Cathy T

1 reviews | Active since Feb 2022

26 Oct 2022, 13:39

Bundle Promises not kept

Do not fall for Vodacom's false advertising. I recently bought a handset independent of Vodacom after being a loyal customer for 20+ years. My plan was to switch to a prepaid account. A Vodacom Sales consultant phoned and offered me an excellent plan with a Red Flexi 185 package and added to that a recurring Voice and Data bundle at 90% discount. Explaining to me how my monthly fees are just going to keep going down once my handset fee is cleared. Well, couple of months later and my data bundle disappeared. I was on the line with a couple of Call Centre agents for something like two hours before they managed to get the issue sorted for me. Claiming they don't offer those bundles anymore and me just keeping them to the promise made to me by the sales consultant. Forward another couple of months and my voice bundle has now disappeared. I don't have any airtime left since I hadn't realised the bundle was never activated this month. They expect me to now buy extra bundles/airtime to make calls. I contacted the upgrades call Centre and they are trying to sell the same line of :"we don't offer those bundles anymore." I'm sorry... but a promise made cannot be changed when you feel like it. I would not have singed on for another contract if I'd known this was the case and at the moment I feel very betrayed by Vodacom. To top it all off the issue has been escalated but will take 5-7 working days to get an answer. If this issue is not resolved or I have to go through this same process of trying to rectify the situation every couple of month I will certainly start cancelling all my lines and severing ties with Vodacom. Definitely not worth it.

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Replies (2)
Vodacom
Vodacom's reply26 Oct 2022, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Oct 2022, 14:53
Official
 Dear Customer,
  
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
  
Kindly note we have escalated your query to our Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you today assisted with your query. 
  
 Regards
  
 Consumer Website Team 

Best regards,