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Simon E

1 reviews | Active since Aug 2010

10 May 2022, 15:49

Bundle pending for over a week

Bought a Vodacom VC bundle (E***) more than a week back whilst the bundle is still saying "Awaiting bundle allocation" whilst airtime is being used.

0
Replies (3)
Vodacom
Vodacom's reply11 May 2022, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 May 2022, 11:27
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our online support team for further assistance. Based on the feedback provided, our team assisted and processed a refund for the transaction. Kindly note that the refund may take 5 – 7 working days to reflect in your bank account.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,

SE
Simon E's update17 May 2022, 07:37
Reviewer Update
Dear Vodacom - this has now been ongoing for 3 weeks where a bundle I purchased and paid for are reflecting as awaiting bundle allocation' - for the last 3 weeks I was not able to make a single call and I am also reluctant to recharge for the case where bundles are not activated.

This is surely something that is easily resolved. Can you please resolve asap.