KB
Khanyisa B

1 reviews | Active since Jul 2018

27 Jul 2018, 10:46

Bunch of thieving ******

Vodacom keeps sending me sms confirming that I've purchased amounts of airtime but don't actually load the airtime onto my account. This is the last straw ??. I am porting to Telkom just as soon as I can get my hands on a sim card because they promise to reverse the errors and never do (after I've had to call around for 2/3 days in the first place)

0
Replies (2)
Vodacom
Vodacom's reply27 Jul 2018, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

KB
Khanyisa B's update27 Jul 2018, 12:37
Reviewer Update
I recieced the call from a consultant and the matter was dealt with satisfactorily. Thank you