GM
G. MASSIMO
1 reviews | Active since Mar 2011
31 Aug 2020, 10:42
BUNCH OF *******
VODACOM: you are a bunch of thieving *********. Upon expiration of one of my 24 month contracts you went on billing me on a month-to-month basis INCREASING THE BILLING AMOUNT BY R175!!! No email, no SMS, no communication whatsoever. I have been with you for over 23 years AND I WILL NOW CANCEL ALL MY CONTRACTS , BOTH PERSONAL AND BUSINESS!!! You are a disgustingly conniving service provider that deserves to be exposed! *****ING FROM YOUR CUSTOMERS IS NEVER A WISE POLICY! I will expose you on every available platform!!! Shame on you!
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Replies (2)
Vodacom's replyOfficial
31 Aug 2020, 12:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Aug 2020, 12:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GM
G. MASSIMO's updateReviewer Update
31 Aug 2020, 18:04NOBODY HAS ATTEMPTED TO CONTACT ME TO RESOLVE THIS PATHETIC ********** ISSUE. and , lo and behold..........the Melrose Arch vodacom store you referred me back to to peruse my ACTUAL contract can't find it!!! How convenient. They do, however acknowledge the ********** manner in which vodacom perpetrates such stunts on their trusting and unaware customers. Your modus operandi is truly disgusting! I have cancelled the ********** contract with IMMEDIATE EFFECT! My other two contracts with you will be up in a few months and I can't wait to cancel them as well. You deserve nothing and everybody must hear about your disgustingly dishonest approach to customer care!
GM
G. MASSIMO's update31 Aug 2020, 18:04
Reviewer Update
NOBODY HAS ATTEMPTED TO CONTACT ME TO RESOLVE THIS PATHETIC ********** ISSUE. and , lo and behold..........the Melrose Arch vodacom store you referred me back to to peruse my ACTUAL contract can't find it!!! How convenient. They do, however acknowledge the ********** manner in which vodacom perpetrates such stunts on their trusting and unaware customers. Your modus operandi is truly disgusting! I have cancelled the ********** contract with IMMEDIATE EFFECT! My other two contracts with you will be up in a few months and I can't wait to cancel them as well. You deserve nothing and everybody must hear about your disgustingly dishonest approach to customer care!