Bunch of *******

I as an existing Vodacom customer attempted to take a new contract.. on the fourth attempt of going in store and leaving empty handed.. I went to MTN and left with a phone the same day.. vodacom has now charged me r1300 odd for a contract I didn’t recieve.. forced me to go to MTN.. stole money out my account.. and then I hear from the store after a week of waiting for feedback.. my vodacom account will be credited.. what nonsense is this..?? Because your direct store made a mistake!!! I will be cancelling all my vodacom contracts and moving them to MTN going forward