CB
Chris B

1 reviews | Active since Jul 2015

17 Dec 2017, 12:08

Bunch of *******

After having issues with Vodacom and cancelling an account with them, I get a lovely email several months later saying I have an outstanding amount that needs to be settled and if I pay now I get a discount. Tired of fighting I tried to arrange to pay it only to be told that there was no discount and that I had already been handed over to their lawyers. Once again after a lengthy battle I eventually agreed to settle the amount. The lawyers sent me a email stating that everything was settled and all was well. Then approximately a week later I got a lovely sms from Vodacom with my monthly invoice!!! How after several months of cancelling my contract can I still be charged? It is nothing more than pure theft!! For all the reasons I left this network this is truly the cherry on the cake!!

0
Replies (1)
Vodacom
Vodacom's reply18 Dec 2017, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team