1 reviews | Active since Jun 2017

19 Jun 2017, 14:19

Bunch of *******

<p>I had two accounts with Vodacom. One for my wife and one for me.</p> <p>When the time came for a phone upgrade I took a Huawei P9 Lite.</p> <p>I recieved an unpleasant surprise when I recived a bill for R18000.00</p> <p>I contacted cust care at Canal Walk re this and a docket was opened.</p> <p>I recieved a call from someone at Vodacom saying that it was data usage.</p> <p>I spoke to three different managers who all agreed there was an error. All three sent sent docs that I had proving that it was not my phone. Still no joy, no email, no phone call nothing. End of rhe month and they have now reduced to the bill to R10 000.00.</p> <p>Not satisfied I went to a p****nsic company who also proved that the billing was not for my phone.</p> <p>The company gave me a letter with copies of the proof. These were sent to Vodacom who now sent me a bill for R9000.00</p> <p>In the mean time I closed my account and continued with pay as you go.</p> <p>Now I get a bill for R10485.27 on my wife's account.</p> <p>I have asked them to take me to count so we can settle this once and for all but they still don't react. This month I get a final demand for the R10485.27 on the wrong account number.</p> <p>They just do as they please. Should this go any further I will be looking for a lawyer to represent me in court. </p> <p>Anyone know a good lawyer in Cape Town please forward their contact details to me.</p> <p> </p>

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Replies (4)
Vodacom
Vodacom's reply19 Jun 2017, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update19 Jun 2017, 16:41
Reviewer Update

Thank you.

As much as you want this paid I want this sorted out.

Vodacom
Vodacom's reply20 Jun 2017, 16:13
Official

Dear Roger,

Feedback has been provided.

Regards,

Cassandra

's update20 Jun 2017, 17:09
Reviewer Update

Hi Cassandra.

I have just recieved your mail with regard to the credit and the loading of airtime.

I thank you for that but there is no mention of the amount of the credit.

I would appericiate and up to date statement.

Thank You

Roger Lagesse