U
Umesh

1 reviews | Active since May 2024

07 Jun 2025, 09:51

Bunch of Theives and ****s!!!!

****s!!!! *******!! And a bunch of sales people that calls and lies.

An Indian girl called me in Feb 2025 and said I am not upgrading your account but giving you a better package for R35 cheaper. Lies!!!

What they did was upgrade my package. And now I am have paid R400 more in last 4 months. I called in April and a guys took the complaint! Guess what they have no record of the complaint!!!!!!!!!!!! And no one called.

Now I called again and spoke to Thabiso Nonkhosi and he was polite and took the complaint and escalated it.

If any idiot from Vodacom phones you and says they giving you a better deal, Remember they are upgrading you, that means a new 2 year contract from that date.

Then why do we take a 2 year contract???? So that our premiums stay the same and we can budget for that. But NOOOOOOOOOOO!!! They have a cluase in that SMALL T&Cs that says annual increase is applicable. And yes they dont say this on the call.

Bunch of *******. If anyone of Vodacom is reading this, and feel I am wrong, call me. ***

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2025, 11:47
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team