GF
Grant F
1 reviews | Active since Mar 2017
14 May 2025, 12:38
Bunch of ****s
They are refusing to cancel my contract without penalty fees, despite the fact that two of their technicians have confirmed they can no longer provide LTE coverage at my location. The cancellations agent informed me that the original agent had misled me and advised that I speak with the escalations department. However, I was then transferred back to the cancellations department, with no resolution.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
14 May 2025, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2025, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
GF
Grant F's updateReviewer Update
15 May 2025, 12:18Thank you for you canned response which nothing will come off.
GF
Grant F's update15 May 2025, 12:18
Reviewer Update
Thank you for you canned response which nothing will come off.
GF
Grant F's updateReviewer Update
23 May 2025, 13:01This has not been resolved.
GF
Grant F's update23 May 2025, 13:01
Reviewer Update
This has not been resolved.
GF
Grant F's updateReviewer Update
26 May 2025, 10:01Hi Olivia, I spoke to Kingsley from Vodacom’s back office. He confirmed that the router will be collected tomorrow and the contract will be cancelled without any additional charges. He also mentioned that I may be able to claim back this month's payment—please confirm if that’s correct.
GF
Grant F's update26 May 2025, 10:01
Reviewer Update
Hi Olivia, I spoke to Kingsley from Vodacom’s back office. He confirmed that the router will be collected tomorrow and the contract will be cancelled without any additional charges. He also mentioned that I may be able to claim back this month's payment—please confirm if that’s correct.
GF
Grant F's updateReviewer Update
17 Jun 2025, 09:42Hi Olivia,
Reff - *** Your Service Request *** is in now being processed by Ntsako Mthombeni who will be in contact you with you shortly. Your service request should be attended to by 2025-06-11 08:11:00.
It says "Shipment Delivery Failed"
Reff - *** Your Service Request *** is in now being processed by Ntsako Mthombeni who will be in contact you with you shortly. Your service request should be attended to by 2025-06-11 08:11:00.
It says "Shipment Delivery Failed"
GF
Grant F's update17 Jun 2025, 09:42
Reviewer Update
Hi Olivia,
Reff - *** Your Service Request *** is in now being processed by Ntsako Mthombeni who will be in contact you with you shortly. Your service request should be attended to by 2025-06-11 08:11:00.
It says "Shipment Delivery Failed"
Reff - *** Your Service Request *** is in now being processed by Ntsako Mthombeni who will be in contact you with you shortly. Your service request should be attended to by 2025-06-11 08:11:00.
It says "Shipment Delivery Failed"