Bunch of ******* + ****mers

This is now my 3rd complaint. After almost two weeks of struggling with my claim to be paid which was finally approved on Wednesday. Insurance taken out was up to 7***0 and this clearly stated on the Vodacom system. Now the insurance Smollan are refusing to pay the claim for the value amount which is 10 000. They are limiting this to 7500 and stating i can only choose 1 phone which is the Honor 400 lite which i already have on my other Vodacom number! Why am i paying insurance for a phone only to be told i cannot choose the phone i want! This is not acceptable and has been the most frustrating experience!