BUNCH OF LYING *******

Firstly - On 2 September 2020 i went to renew (upgrade) my contract, at Makro Silverlakes where i normally do, there i was informed that my upgrade is only due at the end of October 2020 and this after receiving confirmation when dialing 135 where the voice prompt states i can do so on 1 September and the confirmation sms states on 29 September, these sms's is from June stating the same and even yesterday when i called 135 the same was stated again. The closest Vodacom outlet is over 50 km from Bronkhorstspruit where i stay.

Secondly - On 3 August i contacted your cancellation department to cancel one of my contract's. The person to whome i spoke informed me that i can only do so in the beginning of September as my contract only expires at the end of September. Yesterday afternoon 2 September i called cancellation department to do so, the consultant had allot of questions of why i want to cancel my contract, i explained to him what had happened during the morning, he made a few offers. I asked him to register my cancellation for the end of September, he did so BUT DID IT WITH IMMEDIATE EFFECT , WHICH MEANS THAT THE CONTRACT THAT I SHOULD HAVE FOR ANOTHER MONTH IS NOW PRE PAID AND THE AIRTIME WHICH I PAID FOR IS GONE (****** BY VODA( COM ) *******. I called this morning 3 September to report this problem, the lady to whome i spoke has taken my details and even my number for a call back, she even promised the she will personally call me back at 12 o'clock, now it's already past 14:00h and still no call from any of these consultant's. WITH POOR SERVICE LIKE THIS WHY DO YOU BOTHER TO ASK A CLIENT WHY THEY ARE CANCELLING THERE CONTRACTS WITH YOU, YOU ALREADY KNOW THE ANSWER TO YOUR QUESTION. TO CONCLUDE MY REVIEW I JUST WANT TO SAY THAT YOU BETTER REIMBURSE ME THE AIRTIME I ALREADY PAID FOR AND WHICH YOU STOLE FROM.