UM
Umphile M

1 reviews | Active since Aug 2013

23 Jan 2017, 16:29

Bunch of losers

<p>Dear Vodacom.</p> <p> </p> <p>Calling into your call centre is clearly not effective.</p> <p>I called in lastweek to complain about the same problem (poor service and non-delivery) after holding and being sent from pillar to post I got a Kulsome (agent) calling and telling me they've picked up the issue, the matter has been escalated to Management and I will get a call back in 24hrs. It's a week later and still nothing.</p> <p> </p> <p>I called in again today and the same thing happened- Zero assistance!! I spoke to a Dineo Mahlasela and someone else from the solutions department and I was still not helped.</p> <p> </p> <p>So i'll make this very easy for both parties and less painful! Please cancel my upgrade and I will be cancel my contract as well. Thank you for nothing but headaches and stress, totally over your poor service and your disrespect towards clients.</p>

0
Replies (1)
Vodacom
Vodacom's reply24 Jan 2017, 06:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team