1 reviews | Active since Aug 2013
Bunch of losers
<p>Dear Vodacom.</p> <p> </p> <p>Calling into your call centre is clearly not effective.</p> <p>I called in lastweek to complain about the same problem (poor service and non-delivery) after holding and being sent from pillar to post I got a Kulsome (agent) calling and telling me they've picked up the issue, the matter has been escalated to Management and I will get a call back in 24hrs. It's a week later and still nothing.</p> <p> </p> <p>I called in again today and the same thing happened- Zero assistance!! I spoke to a Dineo Mahlasela and someone else from the solutions department and I was still not helped.</p> <p> </p> <p>So i'll make this very easy for both parties and less painful! Please cancel my upgrade and I will be cancel my contract as well. Thank you for nothing but headaches and stress, totally over your poor service and your disrespect towards clients.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
