kK
karenp K
1 reviews | Active since Nov 2016
12 Sept 2022, 20:39
Bunch of *****
Vodacom phoned me for an upgrade on a contract i cancelled years ago. I did not even realize i still had this contract. When i wanted to cancel, the lady i spoke to tried to convince me to keep te contract. I then said what must i do with an additional number. How would i use it. She then suggested i take a dual sim phone. I agreed. When i received the phone. The one sim slot was closed by Vodacom, which means it cannot be used as a dual sim phone. What a bunch of *****s and *****. I cannot believe that a company can lie to their customers like that.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
13 Sept 2022, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Sept 2022, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
kK
karenp K's updateReviewer Update
21 Sept 2022, 11:26I am still waiting for Vodacom to pick up the which they promised to do. And know i will probably be paying for the phone as well. How pathetic
kK
karenp K's update21 Sept 2022, 11:26
Reviewer Update
I am still waiting for Vodacom to pick up the which they promised to do. And know i will probably be paying for the phone as well. How pathetic
