LN
Linda N
1 reviews | Active since May 2013
01 Feb 2022, 09:00
Bunch of Idiots
Please refund my money back this is not what I arranged with you guys on the 28 Dec 2021. This is not acceptable that nobody is doing their job properly. Fix it now
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Feb 2022, 09:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2022, 09:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LN
Linda N's updateReviewer Update
07 Feb 2022, 15:38Its been 7 days and I am still waiting for a manager to do their job. Disgraceful!!!!!
LN
Linda N's update07 Feb 2022, 15:38
Reviewer Update
Its been 7 days and I am still waiting for a manager to do their job. Disgraceful!!!!!
LN
Linda N's updateReviewer Update
10 Feb 2022, 15:40is this like a standard reply? Please check the date of my complaint here it shows the 01 Feb 22, you are telling me my refund will be done in 5 work days as if it was my fault. You a big company and can do a same day payment request. Its been 7 work days and I am told of another 5 work days and waiting approval. Your first guy you sent did not help and said my money would be in by today. See email received from one of your own for **** sakes
Mogano, Karabo, Vodacom | Mon, Feb 7, 4:57 PM (3 days ago) | |
to me
to me
Gooday Sir
I just got confirmation that one of the managers was not available as a result the approval could not be done but it has been communicated to one of the mangers to action today then hopefully the money will be deposited not later than Wednesday or Thursday but ill push it through so that it gets done soon the delay was with the approval and I know you have nothing to do with that sir ill make sure this is known that it delays our customers by this process that takes long, we need to have people on standby to FastTrack the process to make it easier and faster for the customer
I do apologize for the inconvenience once again
LN
Linda N's update10 Feb 2022, 15:40
Reviewer Update
is this like a standard reply? Please check the date of my complaint here it shows the 01 Feb 22, you are telling me my refund will be done in 5 work days as if it was my fault. You a big company and can do a same day payment request. Its been 7 work days and I am told of another 5 work days and waiting approval. Your first guy you sent did not help and said my money would be in by today. See email received from one of your own for **** sakes
Mogano, Karabo, Vodacom | Mon, Feb 7, 4:57 PM (3 days ago) | |
to me
to me
Gooday Sir
I just got confirmation that one of the managers was not available as a result the approval could not be done but it has been communicated to one of the mangers to action today then hopefully the money will be deposited not later than Wednesday or Thursday but ill push it through so that it gets done soon the delay was with the approval and I know you have nothing to do with that sir ill make sure this is known that it delays our customers by this process that takes long, we need to have people on standby to FastTrack the process to make it easier and faster for the customer
I do apologize for the inconvenience once again