bJ
brian J

1 reviews | Active since May 2012

23 Aug 2017, 16:36

Bunch of ******

My contract had expired, and I went over the prepaid while there is a deal worth my money. While on prepaid, I loaded a couple of rands airtime before leaving the country on a business trip, with my roaming disabled. Upon my return to SA a week later, I discovered my airtime had been depleted completely when I turned on my phone to check my messages. I loaded more airtime, and again within 1 day, all of it has gone. I planned to take out a new contract with vodacom this weekend, however they won't see another cent from me. You can keep the money you stole, and shove it up your *** if you think I am giving your "highly rated" call center a go at getting my airtime back.

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2017, 16:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Aug 2017, 13:36
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team