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BonJovi B

1 reviews | Active since May 2011

10 Feb 2019, 20:33

Bunch of ********* *****ing money with VodacomLive content services

I am tired of Vodacom *****ing money every month from my wife with this content services billing nonsense. My wife has now been billed for many months for content services that she NEVER SUBSCRIBED to. This has now become an endless battle with no solution in sight. My wife has phoned the Vodacom call center to have her number blocked for any content services. She has deleted anything VodacomLive related on her phone. She had not received any SMS for anything VodacomLive related in the last 2 months. So we have taken all necessary measurement to ensure what VodacomLive cannot reach my wife. Yet the VodacomLive subscriptions do not go away. I now need senior management to provide me with all confirmation emails and/or sms proving that my wife subscribed to these services. If this cannot be provided by Vodacom within a week then I will take Vodacom to court . I hope I have myself very clear.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2019, 10:59
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team