ZJ
Zaid J
1 reviews | Active since Mar 2019
07 Aug 2024, 15:08
*********** bunch of *******!!!!
My contract came to an end in December 2023, consultant called and said he would downgrade my contract to something cheaper, I refused as I could no longer afford a contract, to my surprise I kept getting billed as usual, numerous phone calls are to no avail as no one seems to care, 4 months on and I began reversing the debit order, now they blocked my number so I can't even get ahold of them...Now Im getting threatening phone calls from lawyers. ****** ***********!!!!
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Replies (1)Vodacom's replyOfficial
08 Aug 2024, 08:13 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Aug 2024, 08:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
