ZJ
Zaid J

1 reviews | Active since Mar 2019

07 Aug 2024, 15:08

*********** bunch of *******!!!!

My contract came to an end in December 2023, consultant called and said he would downgrade my contract to something cheaper, I refused as I could no longer afford a contract, to my surprise I kept getting billed as usual, numerous phone calls are to no avail as no one seems to care, 4 months on and I began reversing the debit order, now they blocked my number so I can't even get ahold of them...Now Im getting threatening phone calls from lawyers. ****** ***********!!!!

0
Replies (1)
Vodacom
Vodacom's reply08 Aug 2024, 08:13
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team