Bunch of ******

I took a sim deal contract with Vodacom in December 2021 which I was advise that it’s a special offer where I will be given 60GB daily data and 30GB night data and on top of that they will allocate an extra 30GB special data. All things were fine as I would use the data and they will last me a whole month and come the next month still have more data as I was using the sim alone. The trouble started in the middle of Feb 2024 as I lost connection and when I checked the balance it said my data was depleted, got the shock of my life as I have never experienced it and thought maybe it’s an error. On the 3rd April 2024 I then called Vodacom and they advised me to the shock of my life that I have used up all 90GB day data. The lady I spoke with I am not sure if she knew what she was doing or saying as she kept saying that she picks up an error that my data was stopped being topped up the extra 30 promotional data that I was offered. She advised that she will escalate it will this very date I have not received any feedback she gave me Vodacom ref 5-CSUTI1FT5A and advised me that I will get feedback and it will be resolved in 3 business days. Till this day nothing was done.

On the 20th April i called again and the consultant I spoke too advise me that there was no complaint request logged as she cannot pick up anything on her side. She then logged another complaint and apologies that it could have been some error of which she cannot explain then, she logged it and assured me that a consultant will contact me within 2 days with ref number 5-CSVL4PD3A, guess what till this very day I have not received a call back, at some point during all this k called Vodacom again as usual and they advised me that the contract I took was not the 1 stipulated on the recording, I then asked for the calls recording and they said once again someone will cal me and till this very day nothing. I am so fed up with Vodacom and want them to cancel my contract as they are a bunch of ******* who lie to their customers and deceive them. And I will not pay any cancellation fee as I am not getting any feedback from their escalations . I want out of business with Vodacom and cut all ties as this is not what I signed up for to be **** to and deceived ova and over again