mG
mymoena G
1 reviews | Active since Mar 2014
01 Dec 2023, 13:38
Bunch of *******
My contact ended the 23rd September 2023 on 1 August 2023 I did not get my 2gb data which was part of my contract I called and my data was then allocated. On 12 October I got an invoice to which I was billed for this data I've called numerous times to have this resolved up until today I still have had no resolution and they have suspended my account for an amount which was incorrectly billed.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2023, 14:13 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Dec 2023, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mG
mymoena G's updateReviewer Update
01 Dec 2023, 14:15I've been waiting for someone to contact me since sometime in October.
mG
mymoena G's update01 Dec 2023, 14:15
Reviewer Update
I've been waiting for someone to contact me since sometime in October.
mG
mymoena G's updateReviewer Update
05 Dec 2023, 12:13Thank you so much for contacting me and having the matter resolved.
I highly appreciate it as it was a struggle when calling into the call centre.
I highly appreciate it as it was a struggle when calling into the call centre.
mG
mymoena G's update05 Dec 2023, 12:13
Reviewer Update
Thank you so much for contacting me and having the matter resolved.
I highly appreciate it as it was a struggle when calling into the call centre.
I highly appreciate it as it was a struggle when calling into the call centre.