Bunch Of *******

From about the 10-09 I'm trying to get a refund on my account for the amount of R196. Everytime I go into the store I am told I need to call customer service, everytime I call customer service I am told I need to go I to the store. Yesterday (05-10) I called customer service only to be told I need to go into the store. You guys added 2 x connection fees to both my numbers & you are now making me run around for my own ****ING MONEY. I am not willing to go into the store again & want someone from the Galleria store to call me & I want this sorted out. If you guys think that making me run around is a game that you want to play, then so be it, my next step will be the Ombudsman.