Bullying the individual and Pathetic help and services

<p>Hi there, I hold a number of Vodacom contracts for cellphones and data cards. October 2016 my wife's phone apparently used over R9000 of data. Again in November 2016. I contacted 082111 various times getting no proper answer as to how that happened. I asked for detailed billing, and up to now I received nothing. I kept on paying my account with the difference making sure all my other accounts are paid. I was offered a so-called goodwill credit of R1400. Why? Because I believe they have seen something that is incorrect. Now all my services have been suspended and I am threatened with the credit bureau. I have sent a email to the CEO but still no response. The average use of that phone was R1700 pm, suddenly for no apparent reason or proper explanation from anybody at Vodacom it jumped to R11000 for two months and then dropped to R365 in December. All I hear is that the info is correct and I must pay. Ask for a manager and you just get sent from pillar to post between *********** agents that has no ability to help you with your issue or no ability to make decisions.</p>