NO
Nelia O
1 reviews | Active since May 2017
18 Jun 2021, 15:25
BULLY THE ELDER
Dear Vodacom, My father 70 years old have an account with you. His account is paid uop to date and I do believe he is a good customer. I have a brother to whom you have also approved a contract but on my father's name. He is not such a good customer. We have been trying to sort this out, but you are not so willing to sort this out, It seems as if this is a catch 22 - we just have to pay a contract suspended - WE DO NOT EVEN USE THIS - Can you please stop this contract and take it off my 70year old fathers name?
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Replies (2)
Vodacom's replyOfficial
18 Jun 2021, 18:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2021, 18:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jun 2021, 16:30Dear Nelia Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the last time an upgrade was done was in 2017. We have logged a request to Subscriber Collections for payment arrangments.
The reference number is A2-OPON-FCOY5 Regards Vodacom Consumer Website Team
The reference number is A2-OPON-FCOY5 Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jun 2021, 16:30
Official
Dear Nelia Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the last time an upgrade was done was in 2017. We have logged a request to Subscriber Collections for payment arrangments.
The reference number is A2-OPON-FCOY5 Regards Vodacom Consumer Website Team
The reference number is A2-OPON-FCOY5 Regards Vodacom Consumer Website Team
Best regards,